Legal

Privacy Notice

This notice explains what personal information we collect, why we use it, how long we keep it and the choices available to you. It applies to website visitors, people who contact us and customers using our services.

Last Updated 28 July 2026 Controller: V-Tech Solutions No Advertising Trackers
At A Glance

Clear Information About Your Data

We collect only the information reasonably needed to respond to you, deliver agreed work, keep our systems secure and meet our legal and business obligations. We do not sell personal information.

We trade as V-Tech Solutions and are based in Worthing, West Sussex. We are the data controller for the personal information described in this notice.

Information We Collect

What We May Hold

The exact information depends on how you contact us and the service you ask us to provide.

Enquiries And Communications

  • Your name, email address and optional telephone number.
  • The service you are interested in and the content of your message.
  • Emails, call notes and other correspondence with us.

Customer And Service Records

  • Home or business address where an on-site visit is needed.
  • Quotes, agreed scope, appointments, invoices and payment status.
  • Technical details, support notes, equipment details and documentation needed to deliver the work.

Website And Security Data

  • IP address, browser or device details, request time and server logs.
  • Contact form security details such as IP address and user agent.
  • Error and diagnostic information used to protect and maintain the website.

Information You Should Not Send Through The Form

Please do not send passwords, recovery codes, full payment card details or highly sensitive information through the website enquiry form. Where secure access or sensitive technical information is genuinely needed, we will agree a more appropriate method with you.

We do not routinely ask for special category information. If you choose to provide information of that kind, we will only use it where there is a clear and lawful reason.

How We Use Your Information

Purposes And Lawful Bases

Data protection law requires us to have a lawful basis for each use of personal information. The basis may vary with the circumstances, and more than one basis may apply.

Responding To Enquiries And Preparing QuotesWe use the information to answer questions, understand the request and take steps before entering into a contract. We rely on pre-contract steps and our legitimate interests in responding to genuine enquiries.
Providing Services And SupportWe use customer, contact and technical information to arrange and deliver agreed work, communicate about it and maintain appropriate records. We rely mainly on contract and legitimate interests.
Billing, Accounting And Legal DutiesWe use relevant records to issue invoices, record payments, meet tax and accounting requirements and establish or defend legal claims. We rely on legal obligation, contract and legitimate interests.
Website Security And Misuse PreventionWe use server, form and diagnostic information to keep the website available, identify abuse, investigate faults and protect our systems. We rely on legitimate interests and, where applicable, legal obligations.
Rights Requests And ComplaintsWe use the information needed to verify, investigate and respond to data protection requests or complaints. We rely on legal obligations and legitimate interests.
MarketingWe do not use a general website enquiry as automatic permission for unrelated marketing. Where we send marketing, we will rely on consent or another lawful route permitted by data protection and electronic marketing law, and we will provide a clear way to opt out.
The website contact form requires your name, email address and message so that we can respond. A telephone number is optional. Without the required information, we may not be able to deal with the enquiry.
Sharing And Transfers

Who May Receive Information

We limit sharing to what is reasonably needed for the service, our systems or a legal requirement.

Service Providers And Specialists

We may use website hosting, email, cloud storage, backup, accounting and other IT providers that process information on our behalf. We may also share relevant details with trusted suppliers or specialists where this is needed to deliver agreed work.

We expect providers acting for us to protect the information and use it only for the agreed purpose.

Legal And Professional Requirements

We may share information with professional advisers, insurers, regulators, law enforcement bodies or public authorities where this is necessary to comply with the law, protect rights, prevent fraud or deal with a claim.

We do not sell or rent personal information.

International Transfers

Some technology providers may store or process information outside the United Kingdom. Where this applies, we will use a recognised legal safeguard, such as an adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses, as appropriate.

Retention

How Long We Keep Information

We keep information only for as long as it is reasonably needed for the purpose described, including legal, tax, security and dispute requirements.

Enquiries That Do Not Become WorkUsually up to 12 months after the last meaningful contact.
Customer, Project, Invoice And Contract RecordsUsually up to 7 years after the work or customer relationship ends.
Technical Support Notes And DocumentationFor the active support relationship and then for a reasonable handover or reference period, normally no longer than 24 months unless the record forms part of a longer legal or customer file.
Website, Error And Security LogsFor a limited operational period, usually no longer than 12 months, unless needed to investigate a security event or legal issue.
Rights Requests And Data Protection ComplaintsUsually up to 6 years after the matter is closed so that we can demonstrate how it was handled.

We may keep information for longer where the law requires it, a dispute is ongoing or there is another clear and lawful reason. When information is no longer needed, we delete it securely or anonymise it.

Your Rights

Your Data Protection Choices

Not every right applies in every situation, but we will explain our response and the reason for it.

Access And Correction

You can ask for a copy of your personal information and ask us to correct information that is inaccurate or incomplete.

Deletion And Restriction

You can ask us to delete information or restrict how we use it in certain circumstances.

Objection And Portability

You may have the right to object to processing based on legitimate interests and, in some cases, receive information in a portable format.

Consent

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before it was withdrawn.

How To Make A Request

Email [email protected] with the subject “Data Protection Request”, or call 01903 683130. We may ask for proportionate information to confirm your identity or authority to act for someone else.

Your Complaint Route

Data Protection Complaints

If you believe we have handled personal information incorrectly, contact us with the subject “Data Protection Complaint”. We will acknowledge the complaint within 30 days, investigate it without undue delay, keep you informed where appropriate and explain the outcome.

You can also complain to the Information Commissioner’s Office. We would appreciate the opportunity to resolve the issue first, but this does not affect your right to contact the ICO.

Raise A Complaint Contact The ICO

Cookies And Website Technology

At the date of this notice, the website does not use optional advertising or behavioural analytics trackers. Essential website functions, server logs and security controls may still process technical information.

Read our Cookie Notice for further information.

Automated Decisions And Profiling

We do not use personal information to make solely automated decisions that have a legal or similarly significant effect on you, and we do not profile website visitors for advertising.

Keeping Information Secure

We use proportionate technical and organisational measures to protect personal information, restrict access and reduce the risk of loss, misuse or unauthorised disclosure. No system is completely risk free.

Changes To This Notice

We may update this notice when our services, suppliers or legal obligations change. The latest version will remain available on this page and the update date will be shown at the top.